Returns & Exchanges

At Charterwells, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all items in their original condition. Whether you need a different size or a full refund, our straightforward process ensures a smooth experience for every customer.

Return Process

• 1.
  Initiate Your Request

  Log in to your Charterwells account and navigate to the order history section to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items securely in their original packaging, ensuring all tags are attached and the packing slip is included inside.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.